Refund policy

Returns Policy

Products purchased from the Open Benchtable official online store may be returned by the Customer in accordance with the "Return Policy":

• Products returned for a refund due to the customer remorse or incorrect purchase decision must be received within 30 days of invoice date in unaltered, undamaged and “like new” condition. Only packaging can be opened. Products must not have any traces of use. Customers will be charged a restocking fee up to 20%. Returns without an authorized RMA number will not be accepted.
• Restocking fee is waived for the returned products that are defective.
• When the RMA request is opened, it is mandatory for a customer to send good quality photos or video, where the damage or faulty function is clearly visible/audible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

RMA Procedure

Replacement Product(s) will be provided free of charge if your unit has a manufacturing defect that is covered by the warranty. You must send good quality photos or video, where the damage or faulty function is clearly visible/audible.

Before sending anything to us, please confirm the warranty claim with XWORKS team at contact@openbenchtable.com. Our team will inform you after the assessment of the warranty claim. If your product is approved for RMA, follow the return instructions provided by our team.

 

Shipping Charges for Returns

Returns

The customer is responsible for shipping the product back. Please ship using a carrier that provides a tracking number and proof of delivery. The OBT store will not be responsible for items lost by the carrier. Valid proof of delivery must include the receipt signature of an authorized OBT agent.

Warranty Returns

If the item is faulty and we need it back for analyses, the customer will not have to pay for shipping and return label will be provided.

Damaged Items during delivery

If you receive a damaged package, please notify us immediately via email and provide us with clear pictures. If you decide to reject your package due to the damage seen, please take some pictures before and send us an email.

After that, we will inspect your case with the courier’s company and after your case is resolved, we will send you a replacement item at courier expense or process a refund.

Refund Policy

Refund exception

The following are non-refundable by the online store :

• Shipping fee
• Additionnal shipping fees (remote location)
• Import / duties and fees